YOUR HOA TEAM:
Our support teams are here to assist the Homeowners and the Board Members each and every day!
Phone: (317) 682-0571 (Option 1)
Phone: (317) 682-0571 (Option 2)
Whether you are a HOA Board first-timer or a seasoned pro, we think these documents might help.
Click a question below to learn more about our processes and board member expectations.
When we receive a request from a homeowner, our team will review the request, and correspond with the homeowner as necessary to obtain all of the information required for approval.
Once the request is complete, our team will send an approval notification to the board. The board members (or committee members) then approve the request through our online portal.
Our team is always there to assist when necessary!
Our team visits the community once a month.
During that inspection, we will notate any of the violations (according to the CCR's) that exist. We take photos (when we can) and report these findings to the board for approval.
We ask for approval so that the board is aware of what letters are being sent so there is no surprises.
Once approved, the letters are mailed via USPS and emailed through the online portal to the homeowner.
The letters contain instructions on what to do to remedy the violation, and who to contact once they take care of the issue.
BOARD PORTAL TRAINING VIDEOS:
Below you will find all of the portal training videos that are currently available. We hope that you find them helpful!
BOARD MEMBER CODE OF ETHICS:
Board members should:
- Strive at all times to serve the best interests of the association as a whole regardless of their personal interests.
- Use sound judgment to make the best possible business decisions for the association, taking into consideration all available information and resources.
- Act within the boundaries of their authority as defined by law and the governing documents of the association.
- Perform their duties without bias for or against any individual or group of owners or non-owner residents.
- Disclose personal or professional relationships with any company or individual who has or is seeking to have a business relationship with the association.
- Conduct open, fair and well-publicized elections.
- Always speak with one voice, supporting all duly-adopted board decisions even if the board member was in the minority regarding actions that may not have obtained unanimous consent.
Board members should NOT:
- Reveal confidential information provided by contractors or share information with those bidding for contracts unless specifically authorized by the board.
- Make unauthorized promises to a contractor or bidder.
- Advocate or support any action or activity that violates a law or regulatory requirement.
- Use their positions or decision-making authority for personal gain or to seek advantage over another owner or non-owner resident.
- Spend unauthorized association funds for their own personal use or benefit.
- Accept any gifts—directly or indirectly—from owners, residents, contractors or suppliers.
- Misrepresent known facts in any issue involving association business.
- Divulge personal information about any association owner, resident or employee that was obtained in the performance of board duties.
- Make personal attacks on colleagues, staff or residents.
- Harass, threaten or attempt through any means to control or instill fear in any board member, owner, resident, employee or contractor.
- Reveal to any owner, resident or other third party the discussions, decisions and comments made at any meeting of the board properly closed or held in executive session.
BOARD MEMBER CONFIRMATION:
Please fill out and submit the form below when finished to obtain your Board Permissions! Thank You!