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Board Onboarding
Information Page.
We bring you bite-sized bits of information and other resources to get you up and running quickly.
Your HOA Team: Contact Information
Our support teams are here to assist the Homeowners and the Board Members each and every day!
Homeowner Team:
Phone: (317) 682-0571 (Option 1)
Email: homeowners@yourhoahelp.com
Board Team:
Phone: (317) 682-0571 (Option 2)
Email: board@yourhoahelp.com
Your HOA Team: Schedule Your Meetings
When you schedule a meeting with our Team, use the following links.
Helpful Board Education Documents:
Whether you are a HOA Board first-timer or a seasoned pro, we think these documents might help.
General Questions:
Click a topic below to learn more about our processes and board member expectations.
Planning for a Homeowners Association (HOA) annual meeting requires thorough preparation to ensure the meeting runs smoothly, covers all necessary topics, and adheres to legal and organizational guidelines. Here’s a comprehensive guide to effectively planning an HOA annual meeting:
1. Establish the Date, Time, and Location
- Date and Time: Set the meeting date well in advance, typically a few months ahead. Choose a date and time that maximizes homeowner attendance, often during evenings or weekends.
- Location: Select a convenient and accessible venue, such as a community center, clubhouse, or local library meeting room. Ensure it has the necessary facilities (seating, audio-visual equipment, etc.).
2. Notify Homeowners
- Notice Requirements: Check your HOA’s bylaws and state laws for specific notice requirements. Typically, notices should be sent 30-60 days before the meeting.
- Communication Channels: Use multiple channels to notify homeowners, including mail, email, community bulletin boards, and the HOA website.
- Content of Notice: Include the date, time, location, agenda, and any materials to be discussed or voted on. Mention the importance of attendance and participation.
3. Prepare the Agenda
- Standard Items: Common agenda items include the approval of the previous meeting's minutes, financial report, committee reports, old business, new business, and election of board members.
- Member Proposals: Allow time for homeowners to submit proposals or topics for discussion in advance. Incorporate these into the agenda where appropriate.
- Time Management: Allocate sufficient time for each item to ensure the meeting stays on track.
4. Compile and Distribute Meeting Materials
- Financial Reports: Prepare detailed financial statements, including the budget, income, and expenditure reports.
- Committee Reports: Gather reports from all active committees summarizing their activities and plans.
- Voting Information: Provide information on board member candidates and any other items requiring a vote, along with proxy forms if allowed.
5. Organize Elections
- Nominations: Solicit nominations for board positions ahead of time. Ensure nominees meet any eligibility requirements outlined in the bylaws.
- Voting Process: Decide on the voting method (e.g., paper ballots, electronic voting). Ensure transparency and fairness in the election process.
- Proxy Voting: If allowed, provide clear instructions on how to designate a proxy.
6. Logistics and Setup
- Seating Arrangements: Arrange seating to facilitate engagement and discussion. Consider setting up a head table for the board and committees.
- Audio-Visual Equipment: Test microphones, projectors, and other equipment in advance to avoid technical issues.
- Registration: Set up a registration table for attendees to sign in. Provide name tags if necessary.
7. Run the Meeting Effectively
- Call to Order: Start the meeting on time. Follow parliamentary procedures (e.g., Robert's Rules of Order) to maintain order.
- Presentations: Keep presentations concise and focused. Allow time for questions and discussion after each segment.
- Minutes: Designate a secretary to take detailed minutes. Record all decisions, votes, and significant discussions.
8. Follow-Up After the Meeting
- Distribute Minutes: Circulate the meeting minutes to all homeowners within a reasonable timeframe.
- Implement Decisions: Ensure that any decisions made during the meeting are promptly acted upon.
- Feedback: Collect feedback from attendees to improve future meetings.
9. Legal and Compliance
- Bylaws and Regulations: Ensure all procedures comply with the HOA’s bylaws and state laws.
- Documentation: Keep thorough records of notices, minutes, financial reports, and any correspondence related to the meeting.
Additional Tips
- Engage Homeowners: Encourage participation by highlighting the importance of their input in community decisions.
- Prepare for Contingencies: Have a backup plan for unexpected issues, such as technical difficulties or low attendance.
By meticulously planning each aspect of the HOA annual meeting, you can facilitate a productive and engaging session that addresses the needs and concerns of the community.
Running productive HOA board meetings is essential for effective community management and decision-making. Here are some practical tips to ensure your board meetings are efficient, focused, and effective:
1. Preparation is Key
- Set a Clear Agenda: Distribute the agenda at least a week before the meeting. Include time allocations for each item to keep the meeting on track.
- Pre-Meeting Materials: Send out any necessary documents (financial reports, proposals, previous meeting minutes) in advance so board members can review them beforehand.
- Review Past Minutes: Ensure everyone has read and is familiar with the minutes from the previous meeting to expedite approval and move on to new business quickly.
2. Time Management
- Start and End on Time: Respect everyone’s time by starting and ending the meeting as scheduled.
- Stick to the Agenda: Avoid going off on tangents. If new issues arise, note them for discussion at the next meeting unless they are urgent.
- Use a Timer: Allocate specific times for each agenda item and use a timer to stay disciplined.
3. Effective Facilitation
- Appoint a Strong Chairperson: The chairperson should facilitate the meeting, keeping discussions focused and ensuring everyone has a chance to speak.
- Follow Parliamentary Procedure: Using a structured approach like Robert’s Rules of Order can help maintain order and fairness during the meeting.
- Encourage Participation: Ensure all board members have the opportunity to contribute. Foster an environment where differing opinions are respected and considered.
4. Focus on Actionable Items
- Clear Objectives: Define clear objectives for each agenda item. Focus discussions on achieving these objectives.
- Assign Action Items: At the end of each discussion, assign tasks to specific board members with clear deadlines. This ensures accountability and progress.
- Summarize Decisions: Recap the key decisions and action items before moving on to the next topic.
5. Maintain Records
- Accurate Minutes: Have a designated secretary take detailed minutes, noting all decisions, action items, and deadlines.
- Timely Distribution: Distribute the minutes shortly after the meeting to keep everyone informed and accountable.
6. Use Technology Wisely
- Virtual Meetings: If some members cannot attend in person, consider virtual meeting options to facilitate broader participation.
- Document Sharing Platforms: Use tools like Google Drive or Dropbox to share documents and collaborate efficiently.
- Meeting Management Software: Consider using HOA-specific software that helps streamline agenda creation, minute-taking, and task management.
7. Address Conflict Constructively
- Stay Neutral: The chairperson should remain neutral and mediate any conflicts that arise during the meeting.
- Focus on Issues, Not Personalities: Keep discussions professional and focused on the issues, not on personal disagreements.
- Use Breaks: If discussions become too heated, take a short break to allow tempers to cool.
8. Public Comment Period
- Structured Input: Allocate a specific time for homeowner comments, typically at the beginning or end of the meeting.
- Set Limits: Limit the time each homeowner can speak to ensure the meeting stays on schedule.
9. Regular Training and Development
- Board Training: Invest in regular training for board members on governance, conflict resolution, and effective meeting management.
- Stay Informed: Keep up-to-date with relevant laws, regulations, and best practices for HOA management.
10. Follow-Up
- Action Plan Review: At the beginning of each meeting, review the status of action items from the previous meeting.
- Accountability: Hold board members accountable for their tasks and deadlines to ensure continuous progress.
By implementing these tips, you can run HOA board meetings that are productive, efficient, and conducive to effective governance. This approach helps in building a cohesive board that works well together and makes decisions that benefit the entire community.
When we receive a request from a homeowner, our team will review the request, and correspond with the homeowner as necessary to obtain all of the information required for approval.
Once the request is complete, our team will send an approval notification to the board. The board members (or committee members) then approve the request through our online portal.
Our team is always there to assist when necessary!
Our team visits the community once a month.
During that inspection, we will note any of the violations (according to the CCR's) that exist. We take photos (when we can) and report these findings to the board for approval.
We ask for approval so that the board is aware of what letters are being sent so there are no surprises.
Once approved, the letters are mailed via USPS and emailed through the online portal to the homeowner.
The letters contain instructions on what to do to remedy the violation, and who to contact once they take care of the issue.
Portal Training Videos:
Below you will find all of the portal training videos that are currently available. We hope that you find them helpful!
Board Member Code of Ethics:
The Code of Ethics reflects your nonprofit's mission and values and connects them to professional standards.
Board Members Should:
- Strive at all times to serve the best interests of the association as a whole regardless of their interests.
- Use sound judgment to make the best possible business decisions for the association, taking into consideration all available information and resources.
- Act within the boundaries of their authority as defined by law and the governing documents of the association.
- Perform their duties without bias for or against any individual or group of owners or non-owner residents.
- Disclose personal or professional relationships with any company or individual who has or is seeking to have a business relationship with the association.
- Conduct open, fair, and well-publicized elections.
- Always speak with one voice, supporting all duly adopted board decisions even if the board member was in the minority regarding actions that may not have obtained unanimous consent.
Board Members Should NOT:
- Reveal confidential information provided by contractors or share information with those bidding for contracts unless specifically authorized by the board.
- Make unauthorized promises to a contractor or bidder.
- Advocate or support any action or activity that violates a law or regulatory requirement.
- Use their positions or decision-making authority for personal gain or to seek advantage over another owner or non-owner resident.
- Spend unauthorized association funds for their personal use or benefit.
- Accept any gifts—directly or indirectly—from owners, residents, contractors, or suppliers.
- Misrepresent known facts in any issue involving association business.
- Divulge personal information about any association owner, resident, or employee that was obtained in the performance of board duties.
- Make personal attacks on colleagues, staff, or residents.
- Harass, threaten, or attempt through any means to control or instill fear in any board member, owner, resident, employee, or contractor.
- Reveal to any owner, resident, or other third party the discussions, decisions, and comments made at any meeting of the board properly closed or held in executive session.
Board Member Confirmation:
Once you are finished looking through everything above, please fill out and submit
the form below when finished to obtain your Board Permissions! Thank You!
